Incident response - immediate assistance with cyber attacks & security incidents
Incident Response from Concepture: For companies that not only want to recognise cyber attacks, but also manage them with confidence.
- Rapid mobilisation
- Expertise and professionalism
- Continuous support
How well prepared is your company for IT security incidents?
With structured incident response management from Concepture, you can ensure that your company is prepared in the event of an emergency. We help you to professionally contain digital attacks and effectively limit damage. This minimises downtime, protects your company from consequential damage – and gives you back control over the incident.
Incident Response – IT emergency assistance for companies
In the event of an IT security incident, we support companies with our on-site or remote incident response service.
INCIDENT RESPONSE WITH CONCEPT
Rapid mobilisation
As soon as your incident has been reported, we will assess it internally and get back to you within one working day at the latest. Our incident response team is ready to take action within the shortest possible time - remotely or on site. Thanks to standardised processes, clear escalation paths and tried-and-tested response plans, we ensure that no valuable moment is lost. In this way, we ensure that attacks are quickly contained, traces are secured and further repercussions are prevented.
Expertise and professionalism
Our team has extensive experience in dealing with a wide range of cyber threats - from targeted ransomware attacks to insider incidents and complex advanced persistent threats (APT). We combine in-depth technical expertise with proven incident response methods to quickly analyse, correctly classify and effectively combat attacks.
Continuous support
Our work does not end after acute crisis management. We also support you afterwards with structured lessons-learned workshops, updating security guidelines, technical aftercare and recommendations for optimising your detection and response capabilities. Our aim is not just to resolve the incident - but to further develop your security strategy so that future attacks can be detected and averted at an early stage.
“Concepture acted quickly and effectively following a serious security incident. Their professional incident response team was instrumental in allowing us to continue our operations safely and without significant downtime.”
IT manager of a medium-sized mechanical engineering company
Process
Alerting and immediate response
When you raise the alarm, we immediately mobilise our Incident Response Team. As soon as the incident is reported, our established response processes take effect
Identification of the incident
Our aim is to quickly determine the type, origin and scope of the incident – e.g. whether it is malware, unauthorised access or data leakage – in order to be able to initiate further incident response measures in a targeted manner.
Containment of the threat
The aim of the containment phase is to quickly and effectively stop the incident from spreading in order to prevent further damage. This includes isolating affected systems from the network, blocking compromised user accounts, IP addresses or applications and temporarily deactivating vulnerable services.
Elimination of the threat
Careful removal of all malicious components from the affected systems to prevent re-compromise. This includes malware, backdoors, suspicious user accounts, manipulated configurations or persistent access options (e.g. scheduled tasks, registry entries).
Restoring the systems
Return to regular operation under strict monitoring of the security parameters. In this phase, affected systems are gradually reintegrated into the productive environment in a controlled manner. This ensures that all vulnerabilities are eliminated and that no remnants of the threat remain.
Post-incident analysis
After the incident, all processes, decisions and technical findings are analysed in detail. The aim is to identify weaknesses in the system, processes or behaviour and to derive specific improvement measures for the future in order to prevent similar incidents in the future or to deal with them more quickly.
Our services
Containment techniques
Use firewall rules, network segmentation and instant access control to stop the spread.
Analysis tools
Use of specific software to identify and analyse malware and other malicious activities.
Forensic methods
Forensic collection and investigation of data to accurately document and understand the incident.
Recovery procedure
Implementation of proven methods for the rapid recovery of services and data.
Post-event processes
Carrying out detailed safety audits and reviews to prevent similar incidents in the future.
Frequently asked questions about Incident Response
Here we clarify your most important questions regarding a quick, structured response to security incidents – and show you how to remain capable of acting in an emergency.
What is incident response?
Incident response refers to the structured process for recognising, analysing, containing, eliminating and following up on security incidents such as cyber attacks, malware infections or data leaks.
Why is incident response important for my company?
Fast, coordinated handling of security incidents minimises damage, protects sensitive data, reduces downtime and strengthens the trust of customers and partners.
How does incident response differ from IT support?
While IT Support takes care of day-to-day operations and technical problems, Incident Response focusses specifically on security-related incidents and their targeted management.
How does a typical incident response process work?
- Alerting
- Identification of the incident
- Containment of the threat
- Removal of the malicious components
- Restoration of normal operations
- Post-incident analysis with lessons learnt
How can I prepare for security incidents?
An incident response plan, clearly defined roles, regular training and technical precautions (e.g. monitoring, logging, access protection) are essential foundations for an effective response.
Your security is just a click away
Do you have any questions that have not been answered here, or would you like a personal consultation? We look forward to helping you.
Your personal expert for incident response
Manuel Bohé
Are you ready to take your organisation’s security to the next level? Contact us today for a personalised consultation. Together we can strengthen your digital security.